FAQ - ascendantstore

1. What payment methods do you accept?

We accept a range of payment methods, including credit/debit cards, Bkash, Nagad, Rocket, and other secure online payment options. Rest assured that your payment information is kept safe and confidential.

2. When do I receive my product?

You will receive your product within 24 hours after purchasing it from our store.

3. Do I need to create an account to make a purchase?

While you can browse and add items to your cart without an account, we recommend creating an account for a smoother shopping experience. It allows you to track your orders, manage your digital downloads, and receive updates on new products and promotions.

4. How do I access my purchased digital products?

After completing your purchase, you will receive an email confirmation with instructions on how to access your digital products. In most cases, you can download your purchased items directly from your account on our website.

5. What if I encounter issues with my purchased product?

If you experience any problems with a purchased product, please contact our customer support team. We’re here to help and will assist you in resolving any issues promptly.

6. Is there a refund policy?

We have a refund policy in place.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance. We're committed to providing you with a positive shopping experience.